Overview

OVERVIEW:

The Year Up National Corporate Engagement team is seeking to hire an Associate Director to join the newly formed Emerging Accounts team that will manage and grow a portfolio of 200+ internships at top companies on a semiannual basis through highly efficient sales processes that deliver excellent outcomes. Through an agile mindset, the team will be laser focused on incubating innovative low-touch, tech-enabled, and self-serve tools, practices, and processes that can meet (and exceed) the needs of our corporate partners, while serving as a proof of concept for wider adoption organizationally to reach our ambitious scale goals.

As an Associate Director of Emerging Accounts, your role is to help connect top corporations in need of mid- and entry-level talent with high-potential young adults. This position will have tangible targets in achieving new client acquisition, pipeline development, and renewal/expansion/retention goals. This role will also provide Account Management to help resolve partner issues and ensure high levels of partner and intern satisfaction.

A core value of our Emerging Accounts team is a commitment to achieving positive outcomes through excellent collaboration with internal and external stakeholders, no matter the size of the partnership, the geography, role type, or industry sector.

To be successful in this role, you will need to immediately build rapport with prospects and current partners, developing a deep understanding of their business needs. You will bring a high level of confidence working with top-level executives and business unit leadership, demonstrating outstanding professionalism and added value. An ideal candidate will bring demonstrated sales experience in a mission-driven social enterprise, exhibiting flexibility, strong communication skills, and the ability to interact fluidly with a variety of audiences.

In addition to the skillset of business development and account management, you are energized by using technology to drive efficiencies and improved productivity, create order out of ambiguity, simplify processes, and contribute to ongoing and continuous opportunities to test and learn. We are seeking individuals to join the team who possess a diversity of skills and perspectives from business development, data management, and product management to adult learning, human-centered design thinking, content creation, and social work that together can help fuel innovation and actively contribute to simpler, more efficient ways for corporate partners to do business with Year Up.

The Associate Director will also have the opportunity to interact with students as a mentor, group facilitator, and advocate, participating in building a positive educational environment.

KEY RESPONSIBILITIES:

Corporate Sales and Partner Relations

  • Manage high volume of activity successfully meeting revenue and internship seat goals and national alumni hiring targets by generating a scalable corporate partner pipeline and developing a sales strategy that will secure internships in volume
  • Build a diversified and balanced portfolio that represents a range of vertical targets and seats covering all product tracks offered in that city
  • Responsible for 95%+ renewal rate of internship seats and national alumni hiring goals of at least 45% + conversion
  • Ensure 100% customer satisfaction with Year Up service based on corporate surveys aiming for a 95% survey response rate
  • Manage all aspects of corporate partner communications strategies and provide responsive and high-quality customer service
  • Expand multi-year commitments within existing partner base
  • Work with program staff and corporate partners to collect requirements and feedback that allow for continuous improvement of our curriculum and business model, ensuring that participants are well-prepared for success in the workplace and in pursuit of higher education goals both as Year Up interns and alumni
  • Coordinate with accounts to strategically match students, train managers, conduct site visits and execute corporate partner panels
  • In a collaborative environment, provide coaching and support to team members to ensure internship seats and revenue goals are met
  • Display a willingness to “get things done” while cultivating and sustaining a trusting and nurturing environment for staff and key stakeholders
  • Initiate processes that establish high service operating practices to strengthen the internship program
  • Develop methods for expanding manager training and preparation to better support successful internship experiences
  • Schedule meetings, and conducting corporate site visits to support interns
  • Prepare and deliver effective presentations to connect with and educate potential partners
  • Maintain partner and intern data on Salesforce.com ensuring complete and accurate reporting

Intern Support

  • Managing performance issues and coordinating communication to managers
  • Troubleshoot and escalate issues and opportunities in internship performance as appropriate
  • Implement and manage intern support resources by working closely with the Program team

Internship Event Execution

  • Identify opportunities for specific engagement activities that meet the goals of the client
  • Work as part of a team to coordinate graduation attendance from managers at corporate partners
  • Coordinate with accounts to host corporate partner panels

Site Team/Learning Community Member

  • Active participant in site related and other national support activities, as required

QUALIFICATIONS:

  • 4+ years’ experience in account management in a services-based environment with 2-3 years of experience in consultative solution sales strongly preferred
  • 2-3 years’ experience working with C-Suite clients preferred
  • Demonstrated ability to generate leads, build and manage partner (sales) pipelines, close business and renew accounts
  • Documented strength in meaningful relationship building, management, and growth
  • A professional and resourceful style with the ability to work independently and as a team player, take initiative, manage multiple tasks and projects at a time
  • Able to collaborate across teams to support students and resolve issues; high comfort level in having one-on-one coaching conversations with students to provide professional guidance
  • Enjoy working in a fluid, dynamic organization with a minimal amount of direction
  • Ability to plan, introduce and lead processes that enable high-quality growth
  • Strong facilitation skills and ability to deliver impactful presentations
  • Proficiency with Microsoft Office required; Salesforce.com experience preferred
  • Commitment to ongoing professional development and participation in various Year Up sponsored sales training courses
  • A passion for working with young adults and an unshakable belief in their potential
  • A strong commitment to the mission of Year Up
  • An understanding of the Opportunity Divide and its drivers
ORGANIZATION DESCRIPTION:

Year Up is a national 501(c)3 workforce development organization committed to ensuring equitable access to economic opportunity, education, and justice for all young adults-no matter their background, income, or zip code. Employers face a growing need for talent while millions of talented young adults lack access to meaningful careers. These inequities only further perpetuate the opportunity gap that exists in our country-a gap that Year Up is determined and positioned to close through three interconnected strategies: providing targeted skills training and connections to livable-wage employment for students and alumni; empowering others to serve and support young adults; and changing systems that perpetuate the opportunity gap. Year Up’s intensive training program utilizes a high expectations, high support model where students learn in-demand technical and professional skills and apply them during a corporate internship. Year Up has directly served more than 35,000 young adults since its founding in 2000. Year Up’s nationwide presence includes Arizona, Bay Area, Charlotte, Chicago, Dallas/Fort Worth, Greater Atlanta, Greater Boston, Greater Philadelphia, Jacksonville, Los Angeles, the National Capital Region, New York City/Jersey City, Pittsburgh, Puget Sound, Rhode Island, South Florida, Tampa Bay, and Wilmington.

COMMITMENT TO DIVERSITY:

Year Up actively engages individuals from all backgrounds. We are committed to embracing diversity within our organization because we firmly believe that diverse employee teams help us to achieve our best organizational outcomes and provide the most effective support to our young adults as we work to close the Opportunity Divide. We are deeply dedicated to creating and maintaining an inclusive and supportive work environment. Learn more about our commitment to diversity: http://www.yearup.org/about-us/careers/commitment-to-diversity/

As an equal opportunity employer, Year Up is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.

TO APPLY:

Please submit a thoughtful cover letter and resume through our website.

Note that applications without a cover letter will not be considered. We respectfully request no phone calls.

Apply for job