Director of Operations

Overview

Director of Operations

Under the guidance of the President, the Director of Operations is responsible for overseeing the daily operations, administrative functions, and organizational infrastructure of the non-profit. This role ensures that the organization runs efficiently, supports its mission-driven programs, and complies with all legal and financial requirements.

Key Responsibilities

• Oversee daily operations to ensure efficiency, effectiveness, and alignment with the organization’s priorities.
• Streamline and improve operational processes, such as programs, event registrations and ticketing to maximize efficiency, increase accuracy, and ensure a positive user experience.
• Create sponsorship materials and assist with sponsor outreach.
• Create and manage budgets, track expenses and invoices.
• Plan and execute events, both in-person and virtual, acting as the main point of contact between the organization, external teams, venue staff, sponsors, volunteers, and guests.
• Coordinate Board of Directors virtual and in-person meetings, prepare agendas, reports and additional meeting materials, and take notes and minutes.
• Collaborate with the President and Board of Directors to develop and execute organizational strategies.
• In collaboration with the President, lead recruitment and onboarding or new employees.
• Guide staff, including reviewing workload and priorities, and ensuring adherence to office policies.
• Foster a culture of collaboration, accountability, and continuous improvement.
• Prepare reports, agendas, notes, brochures and other materials in advance of meetings and special events.
• Manage special projects and perform other duties as required.

Background & Skills

• Minimum of 5 years of experience in an administrative role with increasing responsibilities.
• Strategic thinker with good judgment and ability to handle complex situations diplomatically.
• Ability to work independently as well as in a small team setting, with willingness to provide support where necessary.
• Ability to prioritize and multitask.
• Must be highly detail-oriented with strong organizational and administrative skills.
• Excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Tech savvy, with strong working knowledge and practical experience in utilizing digital tools, including Microsoft applications (Teams, Word, Excel, and PowerPoint), Google Workspace, Zoom, and Adobe Acrobat/Creative Cloud.
• Occasional travel may be required.
• Familiarity with WordPress and/or web development as well as low‑code databases and form applications (e.g., Airtable, Fillout) are a plus.