Overview

About Swords to Plowshares 

Founded in 1974, Swords to Plowshares is a community-based not-for-profit organization that provides counseling and case management, rapid re-housing and eviction prevention services, employment and training, supportive housing, and legal benefits assistance for low-income, homeless and at-risk veterans in the San Francisco Bay Area. Swords to Plowshares promotes and protects the rights of veterans through advocacy, public education, and partnerships with local, state and national entities. Learn more about the work of Swords to Plowshares, and ways in which you can help, by visiting our website at: https://www.swords-to-plowshares.org/. 

 

Job Title 

Case Manager – San Francisco 

 

Location 

1060 Howard St., San Francisco, CA – San Francisco Service Center 

 

Employment Type 

Full-time; non-exempt 

 

Schedule 

Monday – Friday 9:00 – 5:00 pm  

 

Summary 

The Case Manager will work in collaboration with the SSVF Program team and Drop-In Program staff in finding appropriate permanent housing and/or eviction prevention interventions for veterans enrolled in the program. The Case Manager will provide case management to veteran households making the transition into permanent housing as well as those at risk of losing their permanent housing. Utilizing evidence-based best practices, the Case Manager will assess, enroll and refer veterans to the Housing Specialist for permanent housing placement services or assist the veteran family with homeless prevention services. 

 

Responsibilities  

  • Perform intakes, assessments, eligibility determination 
  • Work with the veteran household to develop individualized housing stability plans 
  • Refer and connect veteran clients with related supportive services 
  • Monitor and track participants’ progress in achieving their goals and objectives 
  • Maintain a working understanding of the readjustment problems of veterans, Post Traumatic Stress Disorder, Traumatic Brain Injury, alcohol and drug dependency, and other mental health issues 
  • Adhere to laws regarding confidentiality and reporting requirements; maintain a knowledge of current HIPAA policies and procedures 
  • Maintain timely and appropriate documentation, including progress notes, housing stability plans, aftercare plans, and discharge summaries 
  • Assist veteran households with money management and budgeting as needed 
  • Assist veterans with establishing disability income and other benefits as needed 
  • Participate in weekly client case conference meetings and weekly supervision with the SSVF Program Manager and other meetings as required 
  • Perform other related duties as required by the SSVF management staff 
  • Maintain an ability to carry out the essential duties of the position within what can be considered reasonable accommodation 

 

Requirements 

Education 

  • BA Degree preferred in Behavioral Sciences; relevant experience may be substituted 

Experience 

  • Minimum of 2 year’s experience working with “hard to serve” individuals, e.g., homeless, substance abusers and person with mental illness, in areas of housing stabilization, placement and retention 
  • Translatable military experience and skills may be alternatively substituted 

Qualifications 

  • Treat all clients and colleagues with dignity and respect 
  • Computer literacy 
  • Must be able to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency’s Diversity, Equity, and Inclusion Initiative 

Skills 

  • A basic knowledge of mental health symptoms and diagnoses, psychosocial stressors, and chemical dependency issues 
  • Crisis intervention skills, including de-escalation, and conflict resolution skills 
  • Good written and communication skills 
  • Excellent listening skills 
  • Strong data entry skills 
  • Ability to recognize relapse behavior 
  • Ability to work both independently and as a member of a team 

WORKING CONDITIONS 

Position may require prolonged walking, sitting, and repetitive hand movement using a computer keyboard in the performance of daily office activities. 

 

Salary & Benefits 

Compensation is based on a competitive public interest salary scale. Swords to Plowshares offers a generous benefits package including the following benefits: 

  • Excellent medical and dental packages 
  • 403(b) retirement plan with employer contribution 
  • 17 vacation days in the first year 
  • 12 holidays every year 
  • Wellness program 
Apply for job