Overview
About Swords to Plowshares
Founded in 1974, Swords to Plowshares is a community-based not-for-profit organization that provides counseling and case management, employment and training, housing, and legal assistance to veterans in the San Francisco Bay Area. We promote and protect the rights of veterans through advocacy, public education, and partnerships with local, state, and national entities. Believing that war causes wounds and suffering that last beyond the battlefield, our mission is to heal the wounds of war and to restore dignity, hope, and self-sufficiency to all veterans in need, and to end homelessness and poverty among those we serve. To learn more about Swords to Plowshares, please visit our website at www.swords-to-plowshares.org.
Job Title
Property Manager
Location
Treasure Island
Employment Type
Full-time, exempt
Schedule
Monday – Friday 9am – 5pm or 8am – 4pm
Some early morning meetings may be necessary. On-call for emergencies as needed.
Summary
Swords to Plowshares seeks a full-time, exempt Property Manager to oversee all aspects of the designated Supportive Housing property’s daily operations, ensuring safe and supportive living conditions for residents and a positive work environment for staff. The Property Manager is responsible for ensuring the building and its operations comply with funding agency regulations with emphasis on those governing the operation of low income housing tax credit facilities. The Property Manager maintains an environment of respect and service, while ensuring that tenants abide by the house rules and lease terms and is also responsible for monitoring the physical integrity of the building and for working with maintenance staff to address any deficiencies. This position supervises an operations team which may include Desk Clerks, Janitorial and Maintenance employees.
A key and vital aspect of success in this position will be the Property Manager’s working relationship with on-site Support Services staff. Support Services staff include Swords to Plowshares employees and those from other agencies, including, but not limited to, the Department of Veteran Affairs, who work with residents in order to help them maintain residential stability. The Property Manager is a key member of the team that ensures that the facility meets its mission of providing permanent exits from homelessness for veterans with disabling conditions; all residents of this property are formerly homeless veterans with disabilities, including mental illness.
This position reports to the Director of Property Management. This position will be subject to an online criminal background check.
Responsibilities
Property Management
- Oversee all aspects of the building daily operations, ensuring safe living conditions for residents
- Monitor the property daily for safety hazards
- Supervise the Resident Manager
- Oversee third party contractors who perform work on-site
- Schedule repairs and necessary improvements in consultation with supervisor and/or Facilities Manager
- Responsible for complying with all guidelines, procedures, and regulations of all applicable regulatory agencies
- Create and manage files for all residents in compliance with all applicable regulatory agencies procedures
- Process paperwork for applications, move-ins, move-outs and certifications in compliance with regulatory agencies
- Assist in the development, monitoring, and maintenance of building budget
- Complete annual and interim re-certifications and perform annual, or more, unit inspections
- Create and complete all regular reports including monthly vacancy report, monthly rent collection report, and maintenance reports
- Make deposits throughout month and provide Annotated Aged Accounts Receivable Report
- Provide monthly billing to Shelter + Care (CoC) program
- Collect all required documentation for recertifications for applicable subsidies.
- Lead Coordination Meetings
- Prepare weekly Vacancy Report
- Report any resident issues to appropriate agencies, San Francisco Housing Authority and Continuum of Care
- Monitor site budget and report variances to supervisor
- Provide on-call emergency response if Resident Manager is unavailable
- Attend TIDA meetings
- Coordinate unit turns and notify subsidizing agency of unit availability with submission of Inspection Requests
- Inspect all market ready units and complete Unit Turnover Spreadsheet
Tenant Relations
- Orient new residents to building site, policies and programs
- Respond to Tenant Counsel Meeting notes provided by Community Organizer
- Ensure fair, consistent, and thorough enforcement of all “house rules,” policies, and procedures
- Maintain contact with support services staff and advocacy groups in the areas of housing retention, tenant safety, and quality of life
- Respond to resident complaints or grievances and provide problem resolution assistance
- Forward any reasonable accommodation requests and fair housing complaints in a timely fashion to Director of Property Management
- Collect tenant rents and security deposits, deliver receipts to tenants, coordinate bank deposits
- Execute and deliver late rent notices and legal notices in accordance with Sword’s housing retention procedures
- Assist residents in securing financial assistance as needed
- Prepare tenant files for eviction procedures
Building Safety
- Conduct weekly building and property inspections with the maintenance staff
- Report regularly to supervisor on status of building, program, staff and residents
- Follow the organization’s and Property Management policies and procedures, including safe work practices
- Perform other duties as assigned
Requirements
Education
- A four-year degree is not required.
Experience
- Five (5) years of experience in residential property management and affordable housing
- Three (3) years of experience working in a supportive housing or other special needs housing environment
- Three (3) years prior supervisory experience
Qualifications
- Knowledge of affordable housing programs (i.e. HUD, Tax Credit, Section 8, MOH)
- Tax Credit Specialist (TCS), California Certified Residential Manager (CCRM) or other equivalent designations
- Basic knowledge of landlord tenant issues and conflict resolution
- Knowledge of Fair Housing, ADA, and 504 compliance related issues
- Ability to interact with government agencies, other service providers, and the community
- A strong leader and team player who brings conflict-resolution skills and a calm problem-solving response to crisis situations
- Understanding and sensitivity to the issues that face formerly homeless veteran residents with a range of disabilities and requires the practice of sound personnel and building management practices
- Ability to work in concert with Residential Programs clinical staff, partner organization staff, as well as non-Swords to Plowshares clinicians responsible for tenant welfare, in a manner that promotes the stability of all residents while ensuring building safety
- Commitment to a safe and pleasant working environment
- Pleasant and professional manner with calm disposition and ability to function under stressful circumstances and emergency situations
- Ability to work with people of diverse social, economic, and ethnic backgrounds
- Ability to manage and motivate maintenance and janitorial team effectively
- Ability to work independently and exercise own judgment in problem-solving
- Willingness to perform varied tasks
- Employee must be able to perform all duties within what would be considered reasonable accommodations
- Sensitivity to issues facing veterans, homeless, disabled, elderly, family and other diverse populations
- Physical requirements include the ability to maneuver throughout building, including stairs, and the ability to sit for extended periods of time and lift 20 lbs
- Must be able to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency’s Diversity, Equity and Inclusion initiative
- Excellent administrative, organizational and written/verbal communication skills
- Good written and verbal communication skills
- Basic computer skills with proficiency with Microsoft Windows, Word, Excel, Outlook, and One Site or other property management software
Benefits
Compensation is based on a competitive public interest salary scale. Swords to Plowshares offers a generous benefits package including the following benefits:
- Excellent medical and dental packages
- 403(b) retirement plan with employer contribution
- 17 vacation days in the first year
- 12 holidays every year
- Wellness program