Overview

Working at Larkin Street, no matter what department, means making a real difference in the lives of young people experiencing homelessness. Our team is skilled, diverse, and passionate. Our culture encourages achievement and professional development, as well as teamwork and self-care. Our focus is always on the young people at the heart of our mission and to nurture potential, promote dignity and support bold steps by all. For more information about us, visit ww.larkinstreetyouth.org.

PROGRAM INFORMATION:

Diamond Youth Shelter (DYS) is a 15-bed short-term emergency shelter serving youth ages 12 to 17.  Diamond is one of only two youth shelters in San Francisco.  DYS provides safe shelter, 24/7 admission and intake, meals, case management, and linkage to educational services, health care, and mental health services. The overall purpose of DYS is to provide homeless and runaway youth with temporary shelter and stabilization services while supporting youth to reunify with families or transition to more permanent housing. 

POSITION SUMMARY:

Reporting to the Associate Director, the primary role of the Program Manager is to provide leadership and oversight of the day-to-day operations of the Diamond Youth Shelter (DYS) within the mission of Larkin Street Youth Services.  Responsibilities include supervision and training of residential counselors, case managers, and youth advocates; development and implementation of program services; ensuring compliance with Community Care Licensing (CCL) regulations, grants, and budgets; and providing overall support to the program team.  Additionally, the Program Manager develops and maintains collaborative relationships with community providers, including referral agencies, and resource agencies. 

ESSENTIAL JOB FUNCTIONS:

  • Oversee day-to-day operations of program services for youth ages 12 to 18 at Diamond Youth Shelter.
  • Provide direct oversight in the hiring, training, and ongoing development of program staff.
  • Ensure the provision of basic services, meals, special projects/activities, and an emotionally and physically safe, clean, and supportive atmosphere.
  • Facilitate staff meetings and individual staff supervision.
  • Coordinate program coverage and scheduling.
  • Provide oversight of intakes and assessments, and support program staff in keeping charts and paperwork up to date and complete.
  • In collaboration with the program director, oversee budgets, contract requirements, and program outcomes.
  • Ensure program and facility are in compliance with Title 22 Community Care Licensing Regulations at all times.
  • Completion of monthly data collection and statistical reports.
  • Represent the agency at community meetings/activities, when appropriate.
  • Actively participate in agency leadership meetings, projects, and activities.
  • Hold On-Call responsibilities as assigned and scheduled in rotation.
  • Ability to pass DOJ clearance to work in a licensed care facility.
  • Obtain Group Home Administrator Certification within 6 months of hire and maintain certification while serving in this role.  The position will be required to serve as the Administrator of the facility.

KNOWLEDGE, SKILLS & ABILITIES:

  • Maintain professional standards of performance, demeanor, appearance, and the strictest of confidentiality at all times.
  • Perform tasks and responsibilities in a complete and timely manner, complying with agency policies and standards and conforming to the requirements of this job description.
  • Maintain a creative, team-building, cooperative approach to job performance and seek to bring a constructive, problem-solving orientation to all tasks.
  • Maintain an awareness of the agency’s mission and work to promote the positive individual and social change goals it embodies.
  • Exercise discretion and professional judgment at all times, keeping with the responsibilities carried personally and by the agency for the care and welfare of staff and the youth in which we serve.
  • Actively participate in Diversity, Equity, and Inclusion (DEI) work within the agency, along with managing programs with a lens on DEI.
  • Actively strive to upgrade professional skills through engaging in appropriate professional training and experience.
  • Ability to work with a diverse staff and excel in a multi-cultural environment.
  • Other duties as assigned.

MINIMUM QUALIFICATIONS

EDUCATION: 

  • Bachelor’s Degree in Social Work, Psychology, or related field. May consider experience in lieu of education.

 BACKGROUND & EXPERIENCE:

  • Minimum of two years of supervisory experience in a residential treatment or shelter program.
  • 2-4 years of experience working with youth and young adults; preferably at-risk, homeless, or runaway youth.
  • Working knowledge of issues facing homeless and/or at-risk youth and young adults is required.
  • Experience working with Gay, Bisexual, Queer, MSM, and/or Trans/GNC. identified young people is preferred.
  • Demonstrated ability to oversee a diverse staff with a wide range of professional competencies.
  • Ability to work with diverse staff, clients, and volunteers.
  • Proficient with Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).
  • Excellent written and verbal skills, including public speaking.
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