Overview

OPPORTUNITY

The McKinney-Vento & Foster Youth Program Case Manager will provide support to a designated caseload of schools by ensuring students and their families/guardians are linked to appropriate school and community services to address barriers to learning. The McKinney-Vento & Foster Youth Program Case Manager will maintain a caseload of students who are experiencing homelessness and youth in foster care (including formerly supervised by juvenile court). The core function of the program is to assess the needs of and coordinate services and referrals for students in an effort to remove barriers to learning and ensure their academic success. McKinney-Vento & Foster Youth Program Case Managers will provide ongoing support to youth experiencing homelessness and youth in foster care. Case Managers meet with their student caseload regularly, manage communication with families and school stakeholders, and liaise with community agencies.

As a Central Office service to schools, our team values customer service to our schools and students. As such, our team strives to be responsive to each school’s unique and evolving needs. Our team is committed to data-driven continuous improvement which requires us to be nimble, flexible and willing to adapt. You will work under the direction of a manager who is committed to job-embedded professional development and coaching to build your skills. This position does not include supervisory responsibilities.

We are looking to fill five (5) Central Office positions, which will report to school sites on a daily basis and require travel across designated school sites. The McKinney-Vento & Foster Youth Program Case Manager works 210 days per year and is a grant-funded position ending on June 30, 2023.

ESSENTIAL RESPONSIBILITIES

Program Implementation

  • Support with the identification, immediate enrollment, and service coordination for youth experiencing homelessness and youth in foster care (including former juvenile court students) in accordance with state and federal laws, specifically, AB 490 and the McKinney-Vento Homeless Assistance Act
  • Provide culturally-competent case management to a caseload of students, including youth experiencing homelessness, and youth in foster care (including former juvenile court students) and advocate for their best interest
  • Perform an assessment of students’ assets and needs including: review of referral documentation and student records, consultation with students and families, and consultation with school-site stakeholders to develop a holistic individualized plan of action to address needs and support student success
  • Facilitate and collaborate with internal (school-site based) and external (community-based, social service) service providers to coordinate support services and resources to students and their families and monitor to ensure appropriate, effective, and consistent service delivery. Includes meetings for Best Interest Determinations, IEPs, child welfare agency coordination, and other relevant meetings
  • Collect and submit documentation required for services; provide families assistance with the completion of documentation. As needed, conduct home visits to collect documentation and support the completion of the referral process or supportive services
  • Track and coordinate the schools’ response to all requests for school enrollment, school records, and foster placement changes, to ensure timely, complete, accurate execution in accordance with the McKinney-Vento Homeless Assistance Act and CA Ed Code
  • Provide ongoing liaising between students, families, service providers, and school staff; which may include coordination of meetings, conferences, or home visits, as needed
  • Maintain regular contact with students and families including meetings, phone and email communication, and home visits to maintain engagement and troubleshoot obstacles to service provision and maintain comprehensive records of those communications.
  • Collaborate regularly with service providers to track referral progress and service provision; advocate for most expedient pathway to service initiation
  • Track and monitor student progress utilizing Green Dot approved data tracking programs to ensure we meet compliance obligations, progress toward school outcomes, and provide timely and efficient service
  • Maintain confidentiality, respect privacy, and preserve the students’ best interest at all times
  • With support of manager, carry-out strategic, data-informed decision-making to drive toward best outcome for students in as efficient a process as possible
  • In collaboration with other service providers, support the provision of training for staff, parents, and community agencies, including parent workshops and staff presentations
  • Serve on school Coordination of Services Teams (COST) which includes participation in weekly meetings with other school service providers and other duties as assigned by school and Central Office administrators
  • Perform additional duties and responsibilities related to support Student Services Programs team portfolio as assigned by manager
  • Travel to multiple school sites and home visits

QUALIFICATIONS

Skills and Qualities

  • You possess excellent interpersonal skills with an ability to build and maintain strong, respectful, positive relationships with youth and adults, including families/guardians, school and Central Office staff members, and agency representatives
  • You have excellent, solution-focused customer service orientation, maintaining a highly amiable demeanor even in difficult or stressful circumstances
  • You are detail oriented with impeccable organizational skills which allow for a high-level of execution and follow through, including an ability to track tasks required of others
  • You have strong communication skills with an ability to write and speak clearly and effectively
  • You are resourceful, entrepreneurial, and solution-oriented with an ability to balance advocacy and diplomacy in collaborating with multiple stakeholders
  • You can exercise discretion and maintain student confidentiality
  • You have familiarity with MS Office Word/Docs, Excel/Sheets, PowerPoint/Slides, and Outlook 
  • You are familiar with or have the ability to navigate community resources, the foster care system, or systems to support individuals experiencing homeless (a plus, but not required)
  • You desire to work on a team which values a passion for excellence, personal responsibility and accountability, is willing to go above and beyond to pursue results for students, yet is flexible and meets stakeholders where they are at
  • You demonstrate a deep commitment to continuous improvement including an openness to coaching from managers and other team members and a drive to learn and grow
  • You possess a valid California driver’s license and transportation (as the position required travel to multiple school sites and home visits)
  • You are dependable, humble, have a sense of humor and a rock-solid commitment to Green Dot’s mission and the communities we serve

Education and Experience

  • You have a bachelor’s degree, preferably in social work, education or related field
  • You have at least two years of experience working with youth and families, or in an educational, youth services, or social services setting
  • You will need to pass a TB test and background check at time of offer
  • You will need to be fully vaccinated against COVID-19 (submission of proof of vaccination will be required)

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to perform the job.

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