Overview

Overview:

Family & Child Empowerment Services (FACES) SF provides families who live and work in San Francisco with high-quality early childhood education and enrichment; job support, training, and placement; and comprehensive family support services and referrals. Our mission is to empower families who live and work in San Francisco to transform their futures through holistic educational and economic opportunities.

The Role:

The Senior Director, Family Services is a critical leader at FACES SF, overseeing programs that partner with and strengthen families, particularly during early childhood. This starts with family enrollment and engagement but also includes health, wellness, career, and adult education programs and partnerships across all of our sites. The Senior Director reports to the CEO, contributing to strategic planning, annual goal-setting and performance management, as well as research and evaluation. Working closely with other senior directors and our VP of Operations and Growth, this role will ensure that we build a measurable and holistic 2-generation program that provides families with a personalized mix of coaching, classes, and communities of support at critical moments in their families’ growth and development. 

Key Responsibilities: 

Family Wellness Programs (40%): The Director will oversee the wellness services that we provide to families, including physical and mental health and other supports to decrease toxic stress and increase wellbeing . The Senior Director will manage existing partnerships and form new partnerships with other nonprofits, universities, and local healthcare providers to ensure that our families have the support they need to thrive both physically and emotionally. Critically, the Senior Director will develop, adapt, and implement structures and tools to measure and share the impact of our family programs. 

Family Enrollment and Engagement (30%): The Senior Director will supervise the  Family Engagement Manager and Family Enrollment & Navigation Manager, including a team of navigators who help our families to enroll and engage in programs at both center-based and home-based facilities. The role will also work closely with our communications team to market our programs and conduct analyses around emerging demographic trends that may affect our enrollment. 

Career and Professional Readiness (20%): The Senior Director will use parent assessments and conversations to explore the possibility of piloting a Family Career and Finance program, which will work alongside families to access the funds and learning required to achieve short- and long-term financial goals. Working in partnership with the Community Partnerships and Advocacy team, this role will explore new partnerships in adult education to offer our families the coaching and community they need to realize their career and financial goals. Through partnerships and home-grown programs, we want to connect families with stipends, startup capital, loans, ESOL, HSE, and other educational and economic tools and opportunities.

Organizational Planning and Leadership (10%): The director will serve on the executive team of FACES SF, contributing to our strategic planning, annual goals, and fundraising. In particular, the Director will work alongside the Senior Director of Child Development to create our CAPSTONE (Children and Parents Succeed TOgether NEtwork) tool for measuring family goal attainment. 

Minimum Qualifications: 

  • General: A seasoned program leader with 10+ years of program development or clinical experience and 5+ years of team management experience, especially with historically marginalized families and communities; local Bay Area experience is a plus but not required.
  • Core Content knowledge: A deep understanding of best practices in family and community relationship-building,  mental health services, family program development and evaluation, and economic support and job coaching for families experiencing poverty. An understanding of trauma and toxic stress, particularly as they relate to historically underserved populations, is critical for this role. 
  • Non-profit skills: Strong knowledge base around program budgeting and operations,  client enrollment; data management; government and private funder relationships; and health and safety regulations
  • Highly proficient communication skills, including large-group in-person and virtual presentations, all-staff training, and effective 1:1 and team communication.
  • Ability to collaborate and connect with a wide range of stakeholders.
  • A deep commitment to aligning all our program practices to our values, especially around equity, inclusion, and belonging for all our stakeholders.
  • Strong passion for our mission and a desire to humbly reflect and grow in pursuit of that mission.
  • A sense of humor! We believe that joy and justice go hand in hand!
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