Job Summary: The Resident Services Coordinator provides direct services and community building and engagement programming to residents living in Single Room Occupancy (SRO) hotels in the Chinatown/North Beach neighborhoods. This position will help staff a SRO service hub which provides service to all SRO residents but will have special assignments to two properties, 937 Clay and Swiss American Hotel. The position requires a motivated and resourceful individual who is sensitive to resident needs; has excellent service coordination, team-building and group facilitation skills; and thrives in a relatively independent work environment. 

Status: Full-time, Nonexempt, Regular

Location: Chinatown neighborhoods, San Francisco

Hours: Monday through Friday, 9:00a.m.-5:30p.m., plus some nights and weekends

Salary: $27.64 – $29.09 per hour; Comprehensive Benefits

The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 38 affordable housing buildings serving over 5,000 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

What You Will Do

  • Complete initial and ongoing outreach to residents inviting them to access services as needed 
  • Implement activities that promote healthy community among residents, facilitating support groups, social celebrations, and resident empowerment 
  • Plan and coordinate on-site and off-site educational, social, and recreational activities that may include, but are not limited to, the following: health, safety, and nutrition workshops; holiday celebrations; outings; voter education; disaster preparedness workshops; and fire drills 
  • Support resident leadership and empowerment through volunteerism and working with residents to recruit and sustain volunteers for programs 
  • Serve as an advocate and liaison for residents with service agencies, city departments such as the Mayors Office of Housing and Community Development, and property management 
  • Support residents when needed during site operational projects such as relocation or rent relief 
  • Educate and/or link residents to community/neighborhood projects that impact their quality of life, so they may provide input 
  • Work on other resident services team projects 
  • Complete detailed case notes, thoroughly documenting referrals, services plans and outcomes 
  • Develop on-going cooperative network of government and social service agencies 
  • Complete/maintain service reports, grant reports, activities budgets, program files, and other paperwork 
  • Conduct resident surveys to assess resident satisfaction and gain feedback 

What You Bring

  • Ability to work with people ethnically and socio-economically diverse backgrounds
  • Experience working with low-income seniors
  • Experience working with populations living in SRO Hotels
  • Sensitivity to issues facing low-income populations
  • Crisis de-escalation and resolution skills
  • Strong inter-personal and effective communication skill
  • Ability to work independently as well as in a team structure

Education and Experience (Minimum Qualifications)

  • Bachelor’s Degree in Social Work or related field and two (2) years of experience in providing direct services in the form of information, referrals, and/or linkages to community and public resources to low-income populations and one (1) year of experience in developing, organizing, and implementing group activities,
  • or High school diploma or GED and a combination of five (5) years of experience in providing direct services in the form of information, referrals, and/or linkages to community and public resources to low-income populations as well as experience in developing, organizing, and implementing group activities
  • Two years of experience in developing, organizing, and implementing group activities
  • Bilingual and biliterate in English/Cantonese
  • Knowledge of, and sensitivity to, the needs of low-income people
  • Ability to travel and coordinate services for several buildings in San Francisco
  • Demonstrated knowledge and commitment to community building and engagement as a way to increase resident engagement and leadership development

Preferred Qualifications

  • Knowledge of public benefits and how to screen for benefits eligibility
  • Demonstrated commitment to and knowledge of Chinatown neighborhood and community resources
  • Experience providing services to seniors and adults with substance use/mental health needs
  • Experience delivering services to SRO resident communities
  • Experience working with on-site Property Management to promote housing stabilization/retention for low-income residents
  • Prior experience measuring program outcomes