Overview

Job Summary: The Resident Manager is responsible for ensuring safe and secure living conditions for all residents. The position requires a reliable and sensitive individual who is dedicated to serving the needs of low-income tenants. S/he must display a calm manner and presence during emergency situations, exercise sensible and impartial judgment, and be willing to perform a variety of tasks.

Status: Part-time, On-Call, Nonexempt

Location: Chinatown neighborhood, San Francisco

Hours: On-call Monday through Friday, 5:00 p.m. – 8:00 a.m., and Saturday and Sunday, and CCDC Holidays from 12:00 a.m. to 11:59 p.m. (24-hours)

Salary: DOE

The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 37 affordable housing buildings serving over 4,500 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

General Job Responsibilities:

  • Perform nightly inspection/security check of all floors and lock up all common areas as needed or in an emergency matter.
  • Respond to and handle all building emergencies during on-call shift: flood, fire, electricity outrage, serious injury, medical emergency – report to Property Manager
  • Log and document serious events on incident reports 
  • Maintain a logbook with all activity and incidents, including date and time of occurrence (if no events that day, then indicate no events)
  • Report any graffiti on both interior and exterior side of the building to Property Manager
  • Separate recyclables, compostable, and landfill trash when needed
  • Assists in printing and posting notices in a timely manner as requested by the Property Manager
  • Receive, direct, and assist tenants with maintenance requests, Work Orders, and Incident reports as needed and submit to Property Manager in a timely manner
  • Enforce all rules, policies, and procedures as written in Lease Agreement 
  • Provide access to the property promptly and professionally (as needed)
  • Sort incoming tenants mail into tenant’s mailboxes twice a week: Tuesdays and Fridays no later than 8pm
  • Help tenants with translation services (Chinese to English/English to Chinese) of any CCDC letters or notices as needed
  • Respond to all telephone calls, otherwise, return calls as soon as possible
  • Required to reside in resident manager unit and stay every night while on duty

Nightly Job Responsibilities:

  • Perform nightly security check on each building floor and lock up common areas as needed or in an emergency matter.
  • Clean building entrance, hallway, and community area when needed
  • Help tenant with any Work orders/Incident Reports and translation services w/ CCDC documents between 5pm-8pm when requested 
  • Anticipated time to perform nightly duties per day: 30 minutes- 2hr max

Other

  • Embody organization values (respect & compassion, empowerment, teamwork)
  • Contribute to a safe and pleasant work environment
  • Follow all policies, procedures, and safe work practices
  • Other duties as assigned

Knowledge, Skills, and Experience:

  • Commitment to respond to all cell phone calls/texts within ten minutes
  • Commitment to be at property site within thirty minutes of being notified of any building emergency when on call
  • Willingness to do varied tasks
  • Ability to work with people of diverse social, economic, and ethnic backgrounds
  • Good written and verbal communication skills
  • Act in a pleasant, professional, and calm manner

Minimum Qualifications:

  • Bilingual in English and Chinese (Cantonese) – verbal and written 
  • Strong phone/written/text communication skills 
  • Excellent interpersonal skills and ability to work with diverse ethnic groups
  • Ability to work after hours and on weekends as needed
  • Sensitivity to issues facing low-income tenants and senior tenants
  • Good judgment and problem-solving skills

Preferred Qualifications:

  • Prior experience as resident manager 
  • Familiarity with affordable housing projects
  •  

Condition of Employment

As of January 4th, 2022, All Chinatown Community Development Center employees are required to be fully vaccinated against Covid-19. All new hires must show proof of vaccination status at the time of employment offer. Exemptions will be made for applicants with a valid medical reason or a sincerely held religious belief and must be submitted within a timely requested manner. Additional documentation may be required by CCDC if exemption is approved.

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