Overview
Job Summary: The Assistant Manager assists the Property Manager in managing all aspects of daily building operations. Responsibilities include office management, administrative paperwork, responding to general inquiries from residents, and resolving resident problems. The ideal candidate is a team player with strong interpersonal, customer services, and organizational skills who pays attention to detail.
Status: Part-time, Nonexempt, Regular
Location: Western Addition neighborhood, San Francisco
Hours: Tuesday through Thursday, 9:00a.m. to 5:30p.m.
Salary: DOE; Comprehensive Benefits
The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 37 affordable housing buildings serving over 4,500 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.
Essential Functions
- Assist the Property Manager with the overall operation of the building
- Assist in completing program requirements such as initial certifications, interim certifications, and resident re-certifications
- Create and maintain resident files, applicant waiting list, and transfer list
- Educate residents about and enforce compliance with regulations, lease provisions, and house rules
- Assist with processing applicants, move-ins, move-outs, and certifications
- Assist in addressing resident conflicts and/or concerns, and respond to building emergencies
- Assist the Property Manager with compiling and completing tenant information for monthly and annual summary reports, such as Vacancy Report, PSR and other reports
- Assist with monthly rent collection, batching and depositing
- Create and ensure letters and notices are delivered on time to tenants
- Create and maintain tenant files, work orders, referral lists & tenant rosters
- Responsible for managing the building when the Property Manager is off-sit
- Process Invoices and Fair Housing Documents and send to appropriate parties
Job Responsibilities
Property Management
- Assist the Property Manager with the overall operation of the building
- Regularly update all tenant rosters, referral lists and ongoing tenant data
- Maintain orderliness of property management office, handle typing, photocopying, faxing, and filing
- Use Yardi to print reports, create/track work orders and enter tenant income and asset certification information
- Create and maintain tenant files, applicant waiting list, and transfer list
- Assist with paperwork for housing applications, rent collection process, etc.
- Assist with processing applications, move-ins, & move-outs
- Complete annual recertification interviews, obtain verifications from third-party sources, and track progress of each file’s completion
- Stay current with CCDC, TCAC, and other agencies rules and regulations
- Assist the Property Manager with compiling and completing tenant information for monthly and annual summary reports, such as Vacancy Report, PSR, and other reports
- Assist pest control, elevator, and other vendors when on the property
- Attend Community Meetings, as needed
- Attend offsite employee trainings, as needed
- Responsible for managing the building when the Property Manager is off-site
- Other duties to support Property Manager, as needed
Tenant Relations
- Educate residents about and enforce compliance with regulations, lease provisions, and house rules
- Address tenant requests/disputes and respond to building emergencies
- Assist tenants and perform other duties as required for successful operation of building
- Support Property Manager, as needed
- Forward any reasonable accommodation requests and fair housing complaint in a timely fashion to 504 Coordinator
Office Management
- Process applications, photocopying, faxing, and filing
- Process daily mail & email, and screen incoming phone calls
- Order office supplies, and distribute memos and notices
- Maintain orderliness of front entrance, lobby, and adjoining rooms/areas
- Fill out maintenance work orders, input them into Property Management software and close them when complete
Other
- Embody organization values (respect & compassion, empowerment, teamwork)
- Contribute to a safe and pleasant work environment
- Follow policies, procedures, and safe work practices
- Other duties as assigned
Knowledge, Skills, and Experience
- Pleasant and professional manner with calm disposition
- Ability to work with people of diverse social, economic, and ethnic backgrounds
- Ability to work independently and exercise own judgment in problem-solving
- Ability to remember training and implement new policies and procedures immediately
- Good written and verbal communication skills
- Ability to adjust to changing situations and work under pressure
- Ability to complete work quickly and accurately, must be able to complete work within a set timeline
- Excellent interpersonal and organizational skills
- Working knowledge of Microsoft Windows, Word, Excel, Outlook, Yardi Voyage or other property management software
Minimum Qualifications
- High School Diploma or GED equivalent
- Two (2) year prior experience in residential property management
- Detail-oriented with experience processing paperwork
- Sensitivity to issues facing low-income, disabled, and elderly populations
Preferred Qualifications
- Prior experience with low-income/affordable residential property management
- Prior experience with reception work
- Familiarity with Property Management
- Tax Credit Specialist (TCS), Certified Occupancy Specialist (COS), California Certified Residential Manager (CCRM) or other equivalent designations
- Experience working with Yardi Voyage
- Bilingual in Chinese (Cantonese and Mandarin), Russian, Spanish and English