Overview

Catholic Charities of Los Angeles, Inc. is one of the largest human services providers in California that operates a variety of programs to serve the poor and strives to find permanent solutions to crisis situations by offering clients the tools and resources needed to achieve greater self-reliance and stability in their lives.

The Refugee Employment and Acculturation Services (REAS) program assists refugees to adjust and adapt to the American Workplace, learn English, and ultimately achieve self-sufficiency. The program is designed to provide employment and training services for eligible refugees residing in Los Angeles County less than five (5) years. The REAS Case Manager I independently manages a large caseload of clients, conducts assessments, makes appropriate service referrals, and conducts follow up activities in line with Department of Public Social Services policy for REAS services. 

Responsibilities:

  • Provides a clear understanding of the REAS program, referral to appropriate program components based on appraisals, test results, and program policies, and advises clients of program choices.
  • Coordinates actions in accordance with DPSS policy, CalWORKs guidelines, and GAIN procedures
  • Motivates and provides encouragement to clients to move toward employment and self-sufficiency in effectively conveying the benefits of working.
  • Role models professional business attire for clients when performing daily activities.
  • Performs various tasks to include office and telephone interviews, data entry, scheduling appointments, and other case related activities.
  • Reviews employment goals with clients and makes individual job matches.
  • Ensures that all clients have a basic resume and have practiced interviewing techniques to begin job search activities.
  • Registers and monitors attendance and activities of all clients on caseload.
  • Assists clients in locating job openings by utilizing available tools, such as personal computers, fax machines, copiers, employment bulletins, videotapes, and community resources.
  • Monitors and reviews the manner in which the job search is being conducted by each client and offers encouragement and suggestions for improving their job search activities.
  • Assists clients in resolving scheduling problems and in planning their welfare to work activities.
  • Meets all standards established for this position as outlined in the performance criteria.
  • Provides services in a culturally sensitive manner.
  • Properly documents all activities in the CalSAWS system, prepares daily, weekly and monthly reports, interacts with the DPSS when appropriate.
  • Ensure provided services are in compliance with REP RCA/CalWORKs policies and procedures. 
  • Prepares program reports as required.
  • Works cooperatively with DPSS and Program Superiors. 
  • Works with other agencies to ensure clients receive all needed services. 
  • Links clients to existing agencies and community resources, including advocacy. 
  • Displays sensitivity to the client population’s cultural and socioeconomic characteristics. 
  • Represents program at various agency and community meetings.
  • Responds to internal and community correspondence and memos.
  • Performs related duties as assigned.

Qualifications:

  • Bachelor’s degree from an accredited college/university and one or more years of related experience in case management services; or AA Degree and two years of case management experience; or AA degree and two years of employment counseling experience; or AA degree and two years of work experience in a GAIN/REAS services environment
  • Bilingual fluency in English and Spanish
  • Trauma Informed Case Management principles and best practices.
  • Applicable state and federal laws and regulations.
  • Providing services to immigrant/refugee communities, REAS/GAIN background preferred.
  • Knowledge of local public and private resources and services.
  • Ability to communicate in a sensitive and professional manner with a diverse group of clients
  • Experience working with the business community.
  • Ability to successfully execute many complex tasks simultaneously. 
  • Ability to work as a team member as well as independently.
  • Must pass criminal and background check prior to hire.
  • Must be able to operate standard office equipment and travel between office locations throughout Los Angeles County.

The job will work out of the following locations: Glendale, CA. 91204, and/or Los Angeles, CA. 90015

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