Housing Navigation Program Manager

Overview

AMAAD seeks a dynamic individual to serve as a Housing Navigation Program Manager. The Housing Navigation Program Manager works collaboratively with the Director of Behavioral Health to serve as the daily oversight of residential support services. The successful candidate will have a strong knowledge of the best practices in crisis management, coordination of services, and supervision of residential advisement teams.  

Like all AMAAD employees, the Housing Navigation Program Manager should demonstrate a solid commitment to the mission and values of AMAAD and have substantial expertise in all areas of responsibility. Join an organization approaching a decade of unapologetically offering quality programming and services for the LGBTQ+ community within South Los Angeles. 

KEY RESPONSIBILITIES

Programmatic 

• Provide support to housing staff in the following areas: case management, housing readiness, accessing housing assistance programs, completing housing applications, advocacy, housing search and placement, et cetera; 
• Conduct assessment to determine appropriate permanent housing intervention and service needs; 
• Navigate persons to permanent housing placement or programs that will assist with safe and stable housing; 
• Develop a Housing and Services Plan to streamline participants toward permanent housing and specific goals; 
• Connect program participants to community resources that will support the goal of permanent housing acquisition (i.e., credit repair, legal aid, housing rights, et cetera);
• Coordinate transportation for participants to housing appointments (i.e., unit viewings, Housing Authority Interviews, et cetera);
• Complete and maintain current documents required for participant files, including assessments, individualized housing plans, case notes, housing applications, housing vouchers, lease agreements, exit reports, et cetera); and 
• Monitor in/outbound program referrals; 

Operational 

• Mentor resident staff by guiding case management, housing readiness, accessing housing assistance programs, completing housing applications, advocacy, housing search and placement, et cetera; 
• Work in conjunction with the Compliance Analyst to recommend, develop, and implement policies/procedures; 
• Oversee and facilitate both qualitative and quantitative aspects of AMAAD’s Housing Services. 
• Develop and maintain professional working relationships with landlords, sober living, and other housing providers to establish a “database” of available housing opportunities; 
• Attend and participate in Team Meetings, Trainings, Case Conferencing, Coalition Meetings, et cetera; 
• Oversee specific performance outcomes applicable to funding contracts and reporting (i.e., monthly, quarterly, annually); 
• Uphold AMAAD Rental Rules, Regulations, and Policies; 
• Use de-escalation and mediation techniques to help participants, along with staff, work through conflict;
• Work towards achieving strategic goals and objectives established by AMAAD and
• Additional responsibilities as needed. 

AMAAD Organizational Responsibilities

• Demonstrate enthusiasm for AMAAD Institute and a solid commitment to its mission in a manner that is intentionally inclusive of BIPOCs, those with intersectional identities, especially LGBTQ+ and gender non-conforming people;
• Be an active team member supporting other staff members;
• Participate in AMAAD satellite teams based on talent, skills, and interest.

SKILLS AND ABILITIES

• Demonstrated success in understanding complex social and housing needs and issues in re-entry communities, lower-income individuals, families, and seniors. 
• Commitment to excellent customer service; ability to demonstrate empathy and compassion in decision-making and communications.
• Ability to coach, train, and support staff in improving residents’ overall quality of life and building healthy communities by providing high-quality, affordable housing and support services.
• Ability to independently travel within the assigned service area and maintain a valid California driver’s license and auto insurance.
• Flexible, resilient, self-starter with a good sense of humor.