Overview

About Abode Communities

Abode Communities is a nonprofit social enterprise that has been rooted in community development throughout the State of California since 1968. As an affordable housing developer, our work fosters a culture of housing inclusion by integrating families and individuals with neighborhoods so communities at-large can thrive.

Position Summary

Under the direction of the Director of Residential Services, the Case Manager is responsible for providing individualized case management services to low-income residents of Camino del Mar and Vista del Mar affordable housing locations in the Wilmington area. The Case Manager will work as a member of a Resident Services team facilitating the Beyond Homes Resident Services program.

Case Management

  • Perform specialized tasks including comprehensive case management services for all tenants such as intake, assessment, goal setting, monitoring and reassessment, counseling, individual benefit assistance, and linkages.
  • Develop Individual Service Plan (ISP) for all tenants/families and track individual progress
  • Provide individualized case management services to support housing retention, increase income stability and build community engagement
  • Conduct intensive case management and crisis intervention to provide stable housing and wraparound supports using a trauma-informed care and empowerment approach
  • Maintain a caseload of approximately 174 families
  • Practice time management skills to ensure the necessary level of services is provided to program participants
  • Provide referrals and supportive services for residents
  • Conduct follow-up with residents as needed
  • Documentation and Reporting
  • Provide timely, necessary program documentation, including the completion of administrative reports
  • Maintain proper documentation and current case notes in a computerized database system (Family Metrics)
  • Present resident case reviews to the Regional Services Coordinator on a monthly basis

Program Outreach

  • Work with the Resident Services Team and partnering agencies to develop and maintain service delivery relationships
  • Manage the Afterschool Programs
  • Provide Supervision for the Program Leaders
  • Provide general support to Beyond Homes Resident Services program including outreach and engagement with residents, coordinating workshops as needed, follow up with 3rd party service providers
  • Special projects as designated by VP, Resident Services or designee

Equivalent Education, Experiences, Skills, Knowledge, and Abilities:

  • Bachelor’s degree and two years experience in social work, human services case management.
  • Two years of case management/advocacy experience working with low-income or formerly homeless individuals and families required.
  • Bilingual in English and Spanish required.
  • Ability to work with diverse ethnic and cultural communities
  • Ability to provide basic practice case management and case note format in permanent supportive housing with individuals and/or families
  • Basic understanding of standardized, detailed case note format “GIRPP”– Goal, intervention, response, progress and plan
  • Demonstrated experience in facilitating and providing Adult Capacity Building
  • Ability to provide crisis management services in challenging environments
  • Ability to provide non-judgmental support and direction to individuals and families in stressful circumstances
  • Knowledge of and ability to navigate a variety of social services systems
  • Proficiency with Microsoft software programs (Word, Excel, Power Point, Outlook)
  • Strong communication skills both in verbal and written formats
  • Experience with creating case notes, maintaining files, developing Individual Service Plans and producing accurate reports
  • Ability to work comfortably in both a team setting and independently
  • Ability to travel within Abode Communities’ service area
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