Overview

The Senior Program Manager oversees all of Berkeley Food Network’s direct distribution programs and the staff members who make up the Programs Team. Reporting to the Executive Director, this position will ensure the 9th Street Pantry, Neighborhood Pantry Network, and Home Delivery Program are operated to maximize community impact. As a leader at Berkeley Food Network, the Senior Program Manager will manage and lead the Programs Team towards accomplishing their goals, improving program performance, and ensuring a strong balance between data-oriented approaches with empathy. This position will work closely with the Senior Operations Manager to identify and source food for BFN’s direct distribution programs; with the Volunteer & Outreach Manager to ensure volunteers are trained and volunteer shifts are staffed for each program; and with the Senior Development Manager to identify advancement opportunities. Using Airtable and other data tools, the Senior Program Manager will be responsible for supporting program databases, improving data collection strategies, and running reports on recent distribution trends to support grant writing and impact reports.

The ideal candidate is a passionate program manager who believes in food justice and using data to drive their decision making. They are committed to creating change and leading programs that support the community. They are able to collaboratively work with a diverse team and lead an impactful team.

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Essential Duties & Responsibilities

Direct Distribution Program Management 60%

Program Management & Oversight

  • Align programmatic growth with organizational capacity and 3-Year Strategic Plan
  • Oversee the 9th Street Pantry, Neighborhood Pantry Network and Home Delivery Program to ensure they are appropriately staffed, well advertised and operating in accordance with BFN’s best practices
  • Work with Operations team to identify and source food desired by community
  • Lead the Program Coordinator – Mobile Pantries in cultivating working relationships with site coordinators at each mobile pantry location and managing the weekly mobile pantry schedule including all distribution logistics.
  • Lead the Program Coordinator – Home Delivery in coordinating volunteer training, maintaining SOP development, member database management and onboarding, and logistical support with delivery route planning
  • Build working relationships with mission-aligned community-based organizations to support community outreach efforts
  • Provide conflict management support at pantries for volunteers and community members

Data Management

  • Support data collection & analysis by working with data collection tools across all programs
  • Conduct annual data audit to gather accurate community member information
  • Prepare reports for team on monthly pantry usage trends for food allocation strategies, grant reporting, and other impact reports

CalFresh Partnerships Program

  • Oversee CalFresh Partnerships Program that supports community member application support for enrollment
  • Attend necessary trainings, conduct pre-screening interviews, support community members with CalFresh applications, engage in outreach activities, and report programmatic performance to grantors
  • Provide training and oversight to Programs Team on necessary tasks to support CalFresh Partnerships Program

Strategy & Leadership 25%

  • Work alongside the Senior Development Manager and Senior Operations Manager to envision opportunities of programmatic growth that support overall organizational goals
  • Supervise Programs Team and provide opportunities for training, creating schedules, and assigning work as necessary, including operating pantries, supporting volunteers, and building relationships with the community
  • Manage Member Outreach Budget to support community outreach and support.
  • Represent Berkeley Food Network as an ambassador in the community at outreach events, engagements, or fundraisers.
  • Identify opportunities to gather stories and community impact to elevate programs in fundraising narratives
  • Create and lead Community Advisory Board to ensure community members have space in decision making on programmatic changes and development

Volunteer Management 10%

  • Work with Volunteer & Outreach Manager to identify necessary volunteer opportunities for sustaining and growing distribution programs, including creating volunteer schedules for direct distribution programs
  • Work with Volunteer & Outreach Manager to ensure all volunteers working at BFN pantries are following best practices and provide performance feedback to volunteers on their work at pantry programs

Organizational Support 5%

  • Attend organizational meetings internally and externally
  • Support direct distribution programs as needed
  • Support warehouse operations as needed
  • Support other tasks as needed

Required Knowledge, Skills, and Abilities

  • Minimum of 5 years of work experience in social service, public health or non-profit professional services organization
  • Minimum of 3 years of experience providing excellent customer service to marginalized, low-income communities and/or successful community engagement with community-based organizations serving low-income communities
  • Strong organizational and project management skills with exceptional attention to detail
  • Ability to prioritize and handle multiple assignments in a fast-paced environment
  • Excellent verbal and written communication skills. Comfortable with presentations and public speaking
  • Intermediate to advanced proficiency with MS Office or Google Workspace Suite (Outlook, Word, Excel, PowerPoint)
  • Ability to occasionally attend functions/activities outside normal hours
  • Valid California driver’s license with insurable driving record. Vehicle ownership not required.
  • Ability to solve problems in an ever-changing environment; high degree of flexibility and adaptability.

Preferred Qualifications

  • Multilingual in Spanish, Mandarin, Cantonese, Arabic, or Nepali language(s)
  • Experience in client-facing social services nonprofit organization. Food Banking experience is a strong plus.
  • Experience with smartsheets and project planning tools, such as Airtable or Asana
  • Strong, in-depth knowledge of northern Alameda County, including Berkeley, Albany, Emeryville, and Oakland
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