Overview

Summary of Job: The Guest Services & Hospitality Lead helps to ensure a consistent practitioner and teacher experience as it relates to the presentation of the public spaces and welcoming environment at Spirit Rock. There is a strong focus on maintaining a supportive environment through the day-to-day operational tasks of this role as well as the direct supervision and management of the hospitality staff and vendor group. A desire to serve and create a welcoming and inclusive atmosphere on campus is important in this role.

Specific Responsibilities:

Supervisory

  • Oversee all housekeeping, janitorial, and guest services areas of the Spirit Rock Campus
  • Direct supervision of 8-10 departmental staff, which includes residential caretakers, non-residential caretakers, and extra-hire status staff. (Please note – The residential caretakers participate in a staff dharma program which includes one paid day per week for their study.
  • Direct supervision of volunteers and vendors
  • Daily scheduling of all staff, volunteers and vendors. Schedules vary in association with the every-changing retreat schedule.
  • Scheduling of the emergency overnight contact assignment amongst Resident Caretakers
  • Manage day-to-day work orders and assign tasks as appropriate
  • Ongoing training/mentorship of departmental staff
  • Quarterly (or regular) coordination with hiring team to interview candidates for Residential and Extra Hire positions
  • Facilitate ongoing evaluations and improvement of performance with staff
  • Responsible for the departmental budget planning and maintenance for contract services, equipment and supplies including annual budget estimates, processing invoices and tracking expenses.

Hospitality & Guest Services

  • Coordinate retreat and event support logistics, including pre-planning and arrivals/departures for all residential retreats and day-long events
  • Coordinate all special equipment needs such as electronic scooters and other accessibility needs
  • Oversee guest parking support and coordination
  • Participate in pre-retreat facilities inspections and resets to help prepare for the arrival of practitioners
  • Collaborate with all other departments, including registration, retreat operations, and kitchen operations, to ensure a consistently supportive and welcoming practitioner experience
  • Ensure the cleanliness of the Spirit Rock facilities which includes supervising Caretaker staff and filling in for Caretaker duties as needed.

Safety

  • Ensure a safe working environment for staff and volunteers
  • Assist with compliance on CalOSHA safety standards
  • Assist with oversight of Spirit Rock’s Injury Illness Prevention Program (IIPP)
  • Ensure the appropriate level of training for all staff in your area

Qualifications

  • 2-3 years’ experience as a supervisor in the hospitality/guest services industry
  • Prior experience in a similar role(s) at a retreat is a plus
  • Experience with health, safety, and emergency management issues
  • Excellent written and verbal communication skills
  • Proficient in using digital tools such as MS Office, Excel, Google Sheets/Docs, Web-based Work Ticket system
  • Ability to work in a collaborative “team” atmosphere
  • Positive approach to supervision and relationships
  • A sincere interest in the exploration of bringing mindfulness to all activities of daily life

Working Conditions

  • Ability to work outdoors much of the time with exposure to seasonal weather conditions
  • Flexible schedule with the ability to work weekends as per the needs of the program calendar
  • Ability to sit, walk, or stand for extended periods, including walking up and down stairs, ladders, and hillsides
  • Ability to lift, carry, push or pull objects up to 40 pounds
  • Ability to perform moderately difficult manipulative tasks
  • Ability to communicate clearly on a telephone and walkie-talkie
  • This position will be exposed to chemical substances typical for maintenance, janitorial and landscaping work.
  • Must be able to regularly speak and write in English
  • Specific vision abilities required are close vision, middle-distance vision, and color vision
  • Ability to safely drive motor vehicles, vans, and golf carts

Spirit Rock is an equal opportunity employer, and we place a high value on workforce diversity; qualified candidates who self-identify as a Person of Color and/or are part of the LGBTQI community are encouraged to apply.

Spirit Rock Meditation Center participates in the E-Verify program, a web-based system through which employers electronically confirm employment eligibility.

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