Overview
St. Margaret’s Center is a community center of Catholic Charities of Los Angeles in the Inglewood area of Los Angeles. The Center provides a comprehensive range of services for low-income and unhoused populations, from food programs, services for individuals experiencing homelessness, education programs, health and wellness services and social support programs. Staff ranges from 17-20 members, and dozens of regular volunteers. An average of 10,000 participants receive approximately 50,000 services each year. The Community Services Manager oversees the family-based (housed participants) programming of the Center, including the food pantry, intake & reception, Christmas Program, health clinics, utility assistance, benefits enrollment, etc. Position will also help with coordinating and advertising programs, assisting with facility management, program outcomes and reporting, fiscal management, hiring and supervising staff, staff development, public relations and quality improvement. The Community Services Manager is also responsible for volunteer management.
Responsibilities:
- Responsible for overseeing family-based programs and staffing.
- Has primary responsibility for intake and reception work and staff, developing and/or refining policies and procedures, and helping to create a welcoming and responsive environment.
- Hires and supervises program staff, tracks grant outcomes and prepares required reports. Maintains program records in accordance with agency standards and practices.
- Has primary responsibility for volunteer program: recruiting, screening, training, scheduling, supervising, tracking hours and managing.
- Has primary responsibility for the center’s annual Christmas Program for 1,000 children and their parents, including scheduling 400+ volunteers to work the event, and all other logistics. In collaboration with Board volunteer committee.
- Has primary responsibility for the Center’s various food assistance programs: food pantry, sack lunches, senior food program and CalFresh enrollment.
- Has primary responsibility for scheduling and promoting: health & wellness services; mobile clinics; adult classes; and tutoring services.
- Assists with marketing center programs and collaborates with other non-profits in joint marketing and collaboration.
- Acts as a liaison between various organizations, governmental agencies, faith-based and community leaders in the region. Attends agency and community meetings.
- Assists leadership staff with facility needs, and ongoing maintenance and improvement.
- Arranges for staff development and training to ensure competency, and helps to devise retention policies.
- Develops Continuous Quality Improvement and service delivery that is aligned with the agency’s mission.
- Performs related duties as required.
Qualifications:
- Bachelor’s degree required; Masters preferred.
- Four (4) to six (6) years of related experience including supervisory experience.
- Bilingual English/Spanish, oral and written in both languages.
- Knowledge of programs for low-income households, including public government aid programs and non-profit services in Los Angeles.
- Volunteer management
- Principles of supervision, training and performance evaluation
- Social work skills
- Trauma-informed principles
- Government and foundation reporting procedures