Overview

Job Description

Position Overview:

The IT Apple Technologist is responsible for supporting College Track’s Apple Community Education Initiative (CEI) Partnership-related projects by (1) supporting the provision and maintenance of Apple technology (iPads, Macbooks, charging carts, and other related technology); (2) account provisioning and inventory tracking; (3) and assist in troubleshooting tech issues to insure the smooth functioning and success of the Partnership.

The IT Apple Technologist will work closely as a member of the College Track IT team in partnership with other program and operational departments in support of strong technology systems. The IT Apple Technologist will report to the Senior IT Manager.

Primary Responsibilities:

Responsibilities will be carried primarily on-site at designated College Track locations, and as-needed via remote sessions and regular virtual team meetings. Work will occur during project hours, which are typically [weekday afternoons/early evenings ex. 2-7pm] but will vary with specific site needs, which may also on occasion require working weekends supporting programming scheduled in advance. The Technologist is expected to be available and flexible to travel and work onsite during these scheduled project hours.

 

Support Technology for CEI Partnership and related projects

  • Unbox, cable, label, inventory, bootup and configure iPads, Macbooks, and related peripherals for the projects
  • Support tracking the overall inventory, disbursement, and return of technology
  • Provision accounts and access to apps, support program team in troubleshooting access and related issues
  • Act as on-site first-tier tech support resource and liaison for project staff and users on tech issues

Qualifications: 

First and foremost, the IT Apple Technologist must embrace the College Track vision of transforming low-income communities into places where college readiness and college graduation are the norms. Additionally, candidates must possess the following qualifications:

 

  • Comfortable and confident working with current computer technology as an end-user, specifically, Apple iPads, Macbooks, Gmail and Google Apps (Calendar, Drive), network printing, and Zoom video conferencing.
  • Demonstrated interest and success in providing support to users with varying levels of technical skill, with the ability to listen carefully to user needs and challenges and respond with a high-level of customer service
  • Able to lift and handle packages and equipment up to 50 lbs each
  • Able to work remotely regularly as-needed for virtual meetings and remote sessions
  • Excellent time management and multi-tasking skills.
  • Comfortable with working with students who are first-generation college students and come from low income backgrounds.
  • Exceptional people skills, with an ability to build relationships with diverse departments, collaborators and program staff and navigate uncertainty.
  • High degree of flexibility and adaptability; can work within an ambitious, fast-moving environment, while also driving toward clarity and solution.
  • Takes pride in self, work and organization leading such that every task is performed at a high level of aptitude.
  • Desire to grow through continuous improvement and achieve personal mastery.
  • A history of achieving results and willingness to do “whatever it takes” to reach goals.
  • A constant learner who is interested in being a proactive, positive member of the team, seeking ways to utilize resources creatively and efficiently.
  • High level of self-awareness, humility, and emotional intelligence.

Schedule: 5-10 hours/week, depending on program needs/schedule

Compensation: Hourly @ $24/hr

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